New Server FAQs
• April 18, 2016 (11:00PM)
Top Up closed
• April 16, 2016 (12:00NN)
Game server closed to prepare for account transfer to new servers
• April 21, 2016
New Servers open (Time TBA)
Q: What will happen to my account and character?
A: No changes will be made on your account and character however, if you have Characters in both SGMY and PH, SGMY character will be removed and be replaced by PH Character.
Q: Is there anything we need to do to transfer our accounts?
A: No. All accounts will be transferred automatically.
Q: What account will I use to login?
A: You will still use the same account and password to login.
Q: Will I need to download and install a new game client ?
A: No, Your current game client will update to connect to the new servers.
Q:Will I still have my GP when the new server open?
A:Yes, whatever existing amount of GP you had in the old server before April 19 maintenance, will reflect in the new servers.
Q: Will I retain my VIP status in the new servers?
A: Yes, your VIP status will be retained upon opening of our new servers.
Q:Who will be managing the new servers?
A:The PH team will be the primary lead in management of the game but there will be SG GMs to provide assistance to the Singaporean players who will join our ranks.
Q: How do we top up once the new server opens?
A: Top up will still be done thru PlayMall.
Q: Will the GP conversion remain the same?
Q: What will happen to blocked accounts?
A: Blocked accounts will remain blocked depending on their case.
Q: What server will I select on the game launcher upon opening?
A: There will no longer be a server selection upon opening.You will just enter your account name and password to login.
Q: What will happen to my clan?
A: No changes will be made to clans upon opening. This includes logos and members.
Q: Will I retain the friends on my friend list?
A: Basically all your friends on your list will still be there.
Q: Will I be able to play with players from Singapore and Malaysia?
A: Yes, you will now be able to play with other players from Singapore and Malaysia.
Q:Where do we report issues and concerns?
A:You may file your issues and concerns at iBox
Q:Will events and promos from Singapore be available to us PH players?
A: All Events and Promos will be available to PH and SG players alike. Except for local tournaments/on-ground events or previous promos.
Q:Will the Xign Code on the new server will be upgraded?
A:Xigncode version will be the same in the new servers. First thing first soldier. Let stabilize the connectivitiy first. Then we will continue the fight against hacks.
Q: Will the time left on our guns pauses during the downtime?
A: No. Please refer to compensation in FAQ.